"You two are both amazing now. It's great to think of these. I just saw that your coupons have a specified time period, so I felt that your methods of operating KTV are getting stronger and stronger." Jiangxi Wen praised: "You are all right, of course you can't rotate. The foreman is set up to reduce Qian Hao's work, and the second is to tell everyone to take their work seriously and there will be better rewards. The third is to strengthen competition among each team.

Qian Hao’s job is to record the complaint rate of customers in each team every month. The minimum class can receive a bonus, which will be divided equally by each employee in that class.

Of course, two points should be paid attention to. First, Qian Hao must learn to judge whether the customer is causing trouble on purpose. If the customer is wrong, it will not be counted within the complaint rate. Of course, whether the customer is wrong or not, Qian Hao must apologize as politely as he did to me just now. He will turn big things into small things and small things into small things. After all, we are running KTV, and when things are wrong, we are at a loss.

The second is that there must be a bottom line for the complaint rate. It does not mean that the least class will definitely get a bonus. For example, the bottom line is to be complained ten times a month. If each class is complained more than ten times in a month, and even if the least class is ten times, there will be no bonus."

When Jiangxi Wen said these words, Hu Pao quickly wrote them down on paper. In fact, these methods were very common management methods in some similar entertainment service venues in later generations, but not many people knew how to motivate employees in this era.

"Xiwen, you are so amazing. How did you think of these? It seems easy to understand, but we just can't think of them." Yang Wei exclaimed.

Jiangxi Wen smiled and said, "Just remember one thing. Whether it is employees or guests, they are all your masters. They are making money for you, so think about everything from their perspective. For example, this time, you can think about it from the perspective of employees, what excitement they need to work hard."

Hu Pao didn't say anything. Now he suddenly spoke: "But Xiwen, after a long time, he will become numb to the incentive methods of bonuses. Could it be that he will continue to increase the number of bonuses?"

"You have many problems!" Yang Wei was in a much better mood and started to joke about Hu Pao again.

If Hu Pao asked such a question, Jiangxi Wen was even more convinced that there was nothing wrong with asking him to go to Fenghuangling, Yangning County to run a tourism base.

He nodded and said, "Hu Pao is right. Of course, we have to change the incentive method after a long time. Therefore, our bonus cannot be set too high at the beginning. For a group of nine people, then 900 yuan will be set. Each team who receives the reward will increase the salary of each person of the team who receives the rewards will increase by 100 yuan per month. This is much better than many factory workers, and they will be satisfied.

When everyone starts to become numb to such rewards, they will continue to subdivided, and they will still be 900 yuan, or a symbolic increase of 100 yuan to 1,000 yuan. Then the reward will be divided into individuals. Not everyone in the same group will receive the same reward. Whoever works hard will receive the more rewards.

This seriousness must start from now on, and Qian Hao also needs to record it. Of course, this assessment does not need to be told to the employees, but it is carried out quietly. Their usual words and deeds are recorded according to time. When they start to be numb to the 900 yuan bonus, they will evaluate the ethics according to their ethics, use specific examples to convince them to rate the star rating according to their good or bad.

The five-star employee is the highest, and the next four-star employee ranges from one-star employee. The worst one is the one-star. As for how to evaluate ethics, you will design the plan yourself. In short, you must start recording from now on. Then, you should take it out with reasonable evidence and tell them that we all see what you do. If you are a real good employee, the company will never treat you unfairly. In this way, the higher the star rating, the more rewards you will get when this high-star employee class is composed of the team that has the least complaints that month.

That is to let these high-star waiters understand that they should not only do their own good work, but also lead the members of the entire team to do it well. Of course, I suggest that the five-star rating should be vacant at the beginning so that there can be a competition.

After doing this, it is impossible to be collectively numb. Unless our KTV has low operating capabilities and less salary than similar KTVs, once healthy internal competition is formed, all employees will be proud to work in our KTV and be proud to be a star-rated employee."

After saying this, Hu Pao, Yang Wei and Qian Hao were all stunned. They completely agreed with Jiangxi Wen's suggestion. The reason why they were surprised was that they could not think of how Jiangxi Wen, a student who was only sixteen years old, could come up with so many management methods. It was incredible.

Looking at the three guys who were open and silent, Jiangxi Wen smiled and said, "Okay, I'm hungry, go and order some food. Just ktv's own meal delivery."

"Okay!" Qian Hao agreed, "We have several kinds of rice here. Xiwen, do you like to eat chicken or beef?"

"It's almost time to have lunch. Let's go out for a meal. Why are you polite when you come here?!" Yang Wei said.

"No, just eat here. I have something to do to tell Yang Wei and Hu Pao." Jiangxi Wen said seriously, "You can just eat a set meal with me. Qian Hao, I want a beef rice."

Qian Hao responded, "Okay, Xiwen, Mr. Yang and Mr. Hu are the same. I'll call you now, what, I won't come in later, let the food deliveryman deliver it to you."

Qian Hao heard that Jiangxi Wen didn't mention his name in what he said he was going to talk about, so he consciously stated that he knew the meaning. It also made Jiangxi Wen admire him even more, feeling that this guy's temper was as straight as Yang Wei, but his delicate thoughts were no less than Hu Pao, which was really rare.

"Tell me, Xiwen, what's the matter?" Yang Wei asked with a smile after Qian Hao went out.

Jiangxi Wen said seriously: "This is quite a big deal. Our KTV has a total of 600,000 working capital. According to the proportion of shares stipulated at the time, it should be 300,000 to me."

Yang Wei didn't know what Jiangxi Wen asked about this, so he hurriedly said: "Actually, these 600,000 yuan are all from you. You forced our shares to us. Even if you ruined the original contract, Hu Pao and I had no objection. The salary we received here is many times higher than the half-karaoke on the streets before. Today we are all from you. "

Hu Pao probably guessed that Jiangxi Wen needed money urgently. Although he was not as happy as Yang Wei, he was grateful and said, "Xiwen, are you short of money? At worst, we can't turn on KTV. If you sell your fixed assets and your system, you can probably get nearly two million. In fact, the most valuable thing is your system. Such advanced equipment allows us to make so much money in a short period of time."

Jiangxi Wen smiled and said, "It's not that serious. I don't want to sell the KTV system so early. Our Diyue is still making a lot of money. In a few years, when KTVs around the country will rise, and our system's reputation has not yet started, and the price will not be too high when it is sold." After taking a sip of tea, Jiangxi Wen continued, "I'm asking you to come. The main purpose is to have a project that requires you to invest with me. Our KTV operation only requires 100,000 working capital, right?"

"Well, that's right." Hu Pao and Yang Wei nodded together, their eyes were shining, because they felt that the investment projects Jiangxi Wen mentioned were probably as novel as KTV at the time, and were basically giving them money.

"Leave 100,000 yuan for KTV to operate, and the remaining 500,000 yuan, I will be 300,000 yuan, and you two will invest in farmhouse tourism projects."

"Farmhouse?" Yang Wei asked in confusion: "It is when the city people go to the countryside to eat wild vegetables and game when they are on vacation?"

Hu Pao continued: "I have heard of this too. Can you make money?"

When the two of them heard the project Jiangxi Wen mentioned, they had no figure they had just now and began to have some doubts.

"Well, that's right, it's just this, the location is in Fenghuangling, Yangning County."

"Phoenix Ridge!" Hu Pao and Yang Wei were obviously very surprised when they heard this name.

"Why, you know this place?"

Before Hu Pao, Yang Wei answered, the deliveryman knocked on the door and delivered three sets of meals, but this time the attitude was much better than the waiters Jiangxi Wen saw just now: "Mr. Yang, Mr. Hu, Jiang..., please have a meal."

The waiter's smile was very sweet, but he was not used to calling Mr. Jiang. After she left, Jiang Xiwen nodded and said, "I saw that you should treat customers like your boss. Unless you deliberately find fault or get drunk, you will not be dissatisfied."

Hu Pao nodded and answered, "Xiwen, what you said is that what you just said inspired me. I want to give the employees a collective training and ask someone to teach them the unified service terms, just like a five-star hotel."
Chapter completed!