Under the blue sky and white clouds, a huge mechanical monster cut through the clouds, leaving a long trajectory in the sky, and finally landed on the wide apron.~

A black Mercedes-Benz 350 stood quietly on the roadside, and then I seemed to see a man and a woman walking out of the airport. The door opened and the driver in the car trotted over.

Lu Heng handed the large and small bags in his hand to the master, stretched out and said, "I'm sorry to trouble you, Master You, but I asked you to come and pick me up at the airport."

Bai Yijing and Master You put the luggage into the trunk together. Master You turned around and said respectfully: "What did Mr. Lu say? This is what I should do."

Bai Yijing opened the car door for Lu Heng and said, "Mr. Lu, Mr. Zhao has something to discuss with you."

Lu Heng paused for a moment, and then said helplessly: "It seems that I can't go home directly. Let's go to the company first!"

The three of them got into the car and headed towards Kowloon District.

In the car, Lu Heng asked Bai Yijing, "Did Mr. Zhao say what happened?"

Bai Yijing shook her head, "I didn't say it, but it seemed quite urgent, otherwise I wouldn't have said that I wanted to interview Mr. Lu in person."

Lu Heng frowned and thought for a while. The company is currently developing steadily. If it is an ordinary matter, Zhao Gen can handle it by himself. In terms of financial work, Tian Xiaobing is doing a good job so far. Just report it on time.

So what would make Zhao Gen feel that he couldn't explain it clearly on the phone and have to have an interview with him?

Lu Heng was a little confused, but he wouldn't show it in front of the driver and Tian Xiaobing. He suppressed his doubts in his heart and waited for Zhao Gen to give him an answer when he got to the company.

Compared with the congested Beijing, the current situation in Chongqing is not that tragic. With the opening of light rail line 2, the main road from the airport to Kowloon district is much easier.

About an hour later, Lu Heng was standing at the gate of Hengcheng Modern Company.

"Master You, you don't need to take out my things, just put them in the car!"

Master You nodded, then handed the car keys to Lu Heng, and returned to his job. As the only two test drive specialists in Hyundai Company, Master You has never had a single traffic violation because of his extremely stable driving.

, so he often drives for company management, and now he is used to the job of a test drive specialist and a part-time driver. It is not tiring, on the contrary, it is very relaxing, so naturally he has no complaints.

Because of the National Day, there were quite a few customers looking at cars in the showroom, but not many people noticed when Lu Heng entered.

When the front desk saw it, Lu Heng just said hello and asked not to make any noise.

Standing at the top of the stairs, Lu Heng carefully observed the work of the company's sales consultant, and found that it was okay.

At least on the surface, they all behaved very positively. When chatting with customers, they strictly followed the training requirements. They smiled the whole time. Occasionally, they stopped talking when they needed to pretend to be grievances.

Nodding with satisfaction. Lu Heng went upstairs. Zhao Gen knew that he had arrived before and was standing in the corridor on the second floor waving to him.

After entering the office and closing the door, Lu Heng sat on the soft chair and looked at Zhao Gen.

Zhao Gen probably had already thought about what he wanted to say, so he went straight to the topic.

"Mr. Lu, after working a few days before National Day, we discovered a special situation."

Lu Heng asked: "Is it good or bad for the company?"

Zhao Gen said with a somewhat solemn expression: "It's not good. Manager Xiaole reported to me the day before yesterday that a customer questioned our company's after-sales service to the sales consultant, and there were also rumors that the company's sales consultant deceived customers and made them spend wrong money.

Because I considered that Mr. Lu had important matters to discuss in Beijing, I didn’t call you to influence you.”

Lu Heng rubbed his chin and said, "According to what you mean, can I understand it as more than just one or two customers?"

Zhao Gen nodded, "Indeed, if it is one or two, it is a normal situation, but so far, nearly ten groups of customers have said this. There is no statistics for today, but I think there will definitely be. In fact, the so-called

Letting customers spend wasted money has always existed, but the so-called wasted money will exist in any 4S store. When a certain situation becomes a common phenomenon, our company's measures are not exceptional, but there are customers who say

I would definitely use these words to deal with the sales consultant."

Lu Heng's expression became slightly serious. He was banging on the table and thinking about the problem. After a while, something came out of his mouth.

"Have you ever checked the origin of these customers at the front desk check-in?"

Zhao Gen smiled bitterly and said, "Mr. Lu is exactly what I thought!"

In Lu Heng's surprise, Zhao Gen continued: "I checked, and I did it from the beginning when I felt something was wrong. Most of the customers who said things that were not conducive to the company came from the other three Hyundai dealer areas. And even if there are

Customers who view cars here and go to other 4S stores for comparison will also reveal these situations when the sales consultant returns to visit them."

Lu Heng's eyes narrowed slightly, as if something was about to be revealed in the air, which was extremely dangerous.

"This is because the old guy from Hong Qingling is dissatisfied with our previous actions. He has come to take revenge, and he also involves two colleagues!"

Zhao Gen agreed: "That's true, otherwise I wouldn't tell you such a small thing. Because the iceberg hidden behind the small things is the most dangerous. If one person is not good and makes the wrong move, the company's reputation may be ruined."

It will be ruined from the beginning!”

"What did Hyundai manufacturer Xiao Feifei say?"

Zhao Gen shook his head, "Mr. Xiao thinks this is just a simple customer negotiation. He doesn't think it will be a slander by his peers. Just let us do our part. Mr. Lu, based on my many years of experience, this matter must be done without

Be on guard, you have to respond quickly!"

Do your job well?

In Zhao Gen's surprise, Lu Heng suddenly laughed.

Knocking on the table, Lu Heng said with a smile: "Since Mr. Xiao asked us to do our part, let's do what she said! Not only must we do it, but we must do it well!"

Zhao Gen smiled bitterly and said, "But just doing this is of little use. Rumors come from the outside world. We are not afraid of slanted shadows when we are upright, but some people have already said that our bodies are crooked."

Lu Heng threw a cigarette over. He didn't smoke it, but played with the unique lighter.

"Rumors come from the outside world, so I will break them from the outside world and let customers choose to believe us. But at the same time, the company must also do a good job internally. Isn't the after-sales department very busy now? Then be more serious about the 24-hour road rescue

, be careful when calling customers for complaints, and be patient when providing guidance on new car functions. The same goes for the sales department, which uses the greatest enthusiasm to greet customers and tells Mao Xiaole not to take a vacation recently, but to stare at the showroom."

The following are the specific arrangements, but the previous sentence is the real highlight.

Zhao Gen perked up and asked quickly: "Mr. Lu, do you have a way to make customers choose to trust us?"

Lu Heng put away the lighter and walked outside. As he walked, he said, "There is a solution. It's just a small matter. Don't worry about it. I'll go to the cafeteria for lunch first. The airplane food is really not that good."

Seeing Lu Heng regain his lazy look, Zhao Gen felt relieved. When he thought it would be a potential threat, Lu Heng was able to deal with it easily.

Just as he walked out of Zhao Gen's office, before his eyes could look ahead, someone bumped into Lu Heng.

Lu Heng frowned, looked at Liao Fan who looked distracted and a little distracted, and shouted: "What are you doing, Liao Fan, you are listless."

Only then did Liao Fan realize what had just happened, and his whole body trembled.

"Lu, Mr. Lu, I'm looking for Mr. Zhao, is he there?"

Lu Heng stepped aside, frowning the whole time, and pointed into the room, "He is inside, if you have anything to do, go in! But let me remind you, this is work, don't look so confused, you don't know what's going on in your heart."

Where did it go?"

.....................

ps: I recommend a book "Sword Girl" by the author Canglan Botao short. I think it is a very interesting book. You can read it.

Introduction: The Yuanbi collapsed, and countless strong men who existed in books, stories, legends, and animations destroyed most of human civilization.

The famous sword awakens and changes into a physical body!

A thousand years ago, mankind relied on Sword Girl to survive. A thousand years later, mankind relied on Sword Girl to stand on the turning point of destiny again.

Poverty Sword: "Master's belly is so warm"

Yitianjian: "Let us sing to the wine and live a free and unrestrained life"

Gou Jianjian, King of Yue: "I want to rule the world...bastard, why are you knocking me on the head!"
Chapter completed!