For two consecutive days, Zhang Feifei and Mantis went to Qian Chu to find him and urged her to hand over the information. Qian Chu had been delaying it on the grounds of confirming the information.

After delaying for the past few days, she had always hoped that the client had applied for a claim and the company had entered the review state. As a result, she could not continue to delay, Qian Chu had to agree: "Don't hurry, I'll go to Mr. Li now, isn't it okay? I was urging you, as if I was unwilling to submit this information."

"That's not what we meant. I'm afraid you will forget too much." Zhang Feifei naturally wanted to say good things.

Qian Chu sighed secretly, stood up with the information, and went straight to find Li Zhen.

Except for going to the branch office for meetings every few days, Li Zhen is mostly free in his daily work. She doesn't like to talk to field staff, so he often stays in the office and sits. As for what he does, people outside don't know.

When Qian Chu knocked on the door, Li was playing a game, and teamed up with Zhao Xiaomang and several friends. At the most critical moment, Qian Chu knocked on the door.

This knock on the door interrupted Li Zhen’s game.

Due to Zhou Chongcheng's influence, Li Zhen has been in a low mood recently, and the blow is too big, and he is in a slump. Although he takes his anger at Zhao Xiaomang, Zhao Xiaomang has been chasing him and caring, which has led to the recovery of their relationship as before.

Li Zhen doesn't play games often, and occasionally plays a game in the company. After all, she also knows that if someone shows up, the impact will be bad. This time, Qian Chu knocked on the door while playing.

Li Zhen said quickly to Zhao Xiaomang, then put away his cell phone, "Please come in."

I don’t know who it was when I knocked on the door. When Qian Chu pushed open the door, Li Zhen realized that it was her. You can imagine how she felt.

If Li Zhen was competing with Qian Chu before, then now she saw Qian Chu, she was really unconcealed jealousy.

Yes, I am jealous of her good life. I can be remembered by a man for so many years and let a man treat her wholeheartedly, but this man is something she can't get.

Qian Chu came in: "Mr. Li, do you have time to talk a few times?"

Li Zhen nodded: "Sit down."

The matter of face still needs to be maintained, and Li Zhen is even more reluctant to let people see her embarrassment.

Her face was cold and her eyes were not as gentle as the slightest, and she asked Qian Chu: "You tell me what's the matter."

Qian Chu reached out and put the information on the table, then pushed it to her: "This is a complaint and reporting material. The complainant asked me to pass it over to you. I hope Mr. Li can uphold justice for them and give everyone a fair explanation."

With a hint of doubt, Li Zhen reached out and took the materials: "Report the materials?"

"Yes." Qian Chu said: "Mr. Li, you should take a look first. After reading it, you will know what it is."

Li Zhen picked it up, opened it, and looked at it one by one. She asked, "Is this customer applying for a claim? Have you applied for it?"

Qian Chu replied: "Whether the customer has applied for a claim is not within the scope of the whistleblower's responsibilities. This reporting material is the wish of the company's sales staff to pursue fairness and fairness, and it is also a means for Dafu Insurance customers to maintain their own rights and interests."

"What does this report mean? Did the sales and customers report it at the same time?" Li Zhen was surprised.

Qian Chu smiled and shook his head: "Of course not. The company's sales staff have purchased insurance, so they are field salesmen and are also company customers. So I personally think that this report should be taken seriously, otherwise anyone can sign the customer in the future. If this continues, whether it is for the customer, the policyholder, our sales staff, or even the company, it will be a huge risk. According to the information they investigated, Tang Xiaotong did not operate this way once or twice, but forged customer signatures many times."

Li Zhen casually looked through the information, "If this insurance is signed on behalf of others, it means that the customer is lying to the customer when checking the content with the customer. Then this insurance will not take effect, that is, if the customer lies in joint sales, even if the customer applies for a claim, the company has the right to refuse?"

Qian Chu lowered his head and thought for a while, and then said, "Mr. Li, let me tell you this way. First, I am not a customer, so I don't know whether the customer knows this. Secondly, I am not an agent who violated the law. The reason is that I came forward is because Tang Xiaotong is my team member, and the person who complained and reported him is also my team member. One of the two, I naturally stand on the side of the people who abide by the rules, so I will submit the information to you. As for how you deal with it, whether to report it to the branch company or the headquarters, or to make big things a small thing, this is not something I can control. Of course, if possible, I hope there will be a perfect solution to this matter. After all, the customer is also very innocent, or the customer does not know the importance of signing on behalf of others."

Li Zhen reached out and threw the information back on the table: "Qian Chu, I understand what you mean, the responsibility is transferred. You are telling me now that you are a messenger, and then someone will point the finger at me, it depends on how I deal with it."

Qian Chu shook his head: "Mr. Li, the reason why you can sit in this position must be because you are better than us, so your thinking and ideas must be different from mine. If I were sitting in your position, I might know how to deal with this matter, but now, I am not sitting as high as you, so I cannot understand your thoughts and concerns. Of course, I cannot share your responsibility for you. Similarly, I will not accept the transfer of responsibility you mentioned. Maintaining the fairness and justice of the company and making everyone convinced is your responsibility as the general manager. If someone else perfectly solves this matter, should you be the position of general manager be virtuous?"

When she said this, she was a bit forced and her expression became a little serious. However, after saying this, she relaxed again and smiled gently again: "Actually, I didn't participate in this matter, nor did I know the authenticity of this report material. I also wanted Mr. Li to take a closer look so that those indignant team members could be treated fairly."

Qian Chu said as he stood up and said respectfully to Li Zhen: "I have handed over the information, so I won't bother you."

Li Zhen nodded a little arrogantly, "I have to verify the authenticity of these materials before I can handle this matter."

When Qian Chu came out of the office, he saw Zhang Feifei and others waiting outside. When he saw Qian Chu going out, they hurriedly grabbed Qian Chu and went outside: "Master, how are you?"

Qian Chu replied: "Mr. Li said she had to verify the authenticity of the materials first." She looked at Zhang Feifei again: "By the way, when will the customer report the case?"

Zhang Feifei was stunned: "Report the case? They are not my customers, how do I know? It must be handled by Tang Xiaotong."

Qian Chu looked at her in shock: "Didn't you keep following up?"

"No, I followed up with the material collection, not the claim application." Zhang Feifei said: "What's the matter with me?"

Qian Chu stayed for a long time, "Feifei!... Even if it is not your customer, the most basic thing is that you have to help report the case to the company, right?"

Seeing that she was a little anxious, Zhang Feifei felt a little guilty: "I, I was just collecting it at that time, how could I think of this? Besides, Tang Xiaotong said she wanted to come to the company to handle it..."

"I heard that he didn't find anyone one day and even quarreled with the counter!" Mantis interrupted, "Later, I didn't hear anyone mention it, and the counter didn't say it. I thought I had found someone. It turned out that no one cares about it?"

Qian Chu reached out to hold his forehead, "This is not OK. Tang Xiaotong signed the signature, that was Tang Xiaotong's responsibility, but the insurance premium was deducted from the guest room card. People spent money, so the customer should be protected. Even if there is a dispute, the salesperson's responsibility is greater..."

She turned around and walked into the room, "Feifei, please push me the other party's contact information, and then give me their hospitalization address."

Zhang Feifei asked: "What are you going to do?"

Qian Chu turned around: "I want Tang Xiaotong to come over and deal with this matter quickly!"

"That won't work!" Zhang Feifei refused, "Will Tang Xiaotong know what he made a mistake? If he changed all the information, will our report still make sense?"

"This is not an excuse or reason for us to harm the interests of our customers!" Qian Chu's voice was low but serious, "We cannot damage the interests of our customers because of our selfishness. This is my point of view."

She looked at Zhang Feifei, "If you are unwilling to give me customer information, it's OK. I hope you can help the customer apply for claims. This process exists, and you can have a clear conscience in the matter of customer claims. If the company review is ignored because of signing on behalf of others, it is a dispute between the company and the customer, a dispute between the agent and the company, and it will not affect you, but if the customer does not even have the opportunity to apply for claims due to your intervention, it is your responsibility."

Zhang Feifei opened her mouth, and the other people looked at her together. Zhang Feifei opened her mouth, "Then, I'll find them."

They were afraid that Qian Chu would tell Tang Xiaotong about the matter, but they tried to persuade Qian Chu, hoping that Qian Chu would not disclose it with Tang Xiaotong, and kept the handle in their hands.

Qian Chu sighed: "As a master, I have a responsibility for this matter, and I should repeat it to everyone. OK, you don't have to worry about me telling me, I won't say anything. As long as Feifei helps the client apply for a claim, this matter will not be leaked from me. As for whether Tang Xiaotong will get news from other channels in the future, I don't know."

Zhang Feifei and his friends immediately said: "As long as we don't talk about this stage, we won't care what will happen in the future."

Qian Chu nodded: "Okay, let's just get here."

Because of the impact of this incident, she felt weak all over.

Zhang Feifei went to the hospital. The female client was awake, but she was preparing for surgery recently.

The middle-aged woman was guarding the bedside and was quite surprised to see Zhang Feifei coming: "Oh, why are you again? I'm so sorry, the insurance was not sold by you, you often come to see us. Thank you so much."

Zhang Feifei was a little embarrassed, "Auntie, I'm here to tell you something. Last time, I came here to understand the situation with you, but I didn't remind you to report the case. I'm here to remind you, you can sort out your daughter's medical records, cT pictures, etc. and report the case quickly, so that you can review it in the future, and only then can you get the claim."

Zhang Feifei explained it and immediately moved the middle-aged woman: "You came here to me for this matter and said, thank you so much!"

Zhang Feifei was even more embarrassed by the other party's thanks. She didn't know what to say, so she could only accept it silently, and then list the information to be prepared for the women.

Zhang Feifei left the hospital with guilt, feeling a little glad that Qian Chu forced herself to come to the hospital, otherwise she would have felt guilty.

Think about Qian Chu is right. Whether the company compensates is the company's business, but whether it is helpful to ask the customer to apply for claims is the insurance officer's business. If the customer loses this opportunity due to her intervention, it is really a serious sin.

The next day when he went to the company, Zhang Feifei obediently ran to Qian Chu and hummed: "I said that I have complete information in the future and will tell me that I will go and get it..."

Qian Chu nodded and started to have a headache with Tang Xiaotong's customer again. What did he think? The customer applied for a claim and didn't find someone. He didn't even think about finding someone, so he just ignored him. Aren't he worried that it would affect the customer's claim?

Qian Chu felt more and more that doing insurance requires a brain. If a person who really has no brains, it is not easy to do this insurance for a long time.

Besides, after Li Zhen received the information, she called several internal staff to the office and pointed at the information and asked angrily: "Who reviewed the information? Can such a client signing happen? What are the auditors here for? Also, shouldn't everyone know this basic regulation? Why does this happen?"

The internship teacher couldn't help but say: "Mr. Li, this is something that everyone knows. Anyone knows it. It's all in the rules and regulations. It's just that I never talk about it during training, because I think this kind of thing, so how can I say it? Everyone should know..."

"But the current situation is that some people just don't know, otherwise who dares to fight against the wind and waves?" Li Zhen raised his voice.

The counter took a step forward, picked up the information and looked at it, "But Mr. Li, this kind of signature review is no better than other ones. Even if the customer asks someone to sign on behalf of others, we only check whether the information is complete, whether there are unclear handwriting or omissions in the signature. No one can tell whether it is the customer's own signature..."

Mr. Li looked at the counter, "So you are shirking responsibility now?"

"I'm not shirking responsibility, I'm explaining the facts." The counter was not about talking back to Li Zhen, but really wanted to make it clear, but when he spoke at this time, he was sing a opposite tune with Li Zhen.

Li Zhen sneered, "Facts? The facts are the information you have reviewed, and there are customer signings on behalf of others, and not one or two copies, but multiple times!" She pointed the information in her hand: "The handwriting of the agent and the handwriting of the customer's signature are from one person, why can't you see it? You can see it yourself, is it a person's handwriting? Even if we are unprofessional people like us, we can see it! Should we find a handwriting expert to identify it?!"

The counter stopped his mouth, and he lowered his head, dissatisfied, but had no choice. Because what Li Zhen said was the truth.

Li Zhen took a deep breath, "What do you think I am coming here for now? Are you making excuses to scold you? I am for your own good. You are my people, different from those in the field. You are under my control. If you make trouble, it is because my management is incompetent, and you are still dissatisfied?"

"Mr. Li, then look at how we should remedy it now?" Li Zhen smiled, "How to remedy it? What else can we do to remedy it? Get Tang Xiaotong back quickly and ask him to take all the insurance policies signed on behalf of the customer for re-signing! The faster the better, I didn't see that Qian Chu had sent the reporting information to me? How can I remedy it!"

The counter was stunned: "Is it Qian Chu sent it?"

Li Zhen asked back: "Or why do you think I came to you?"

The staff teacher thought for a while: "When the morning meeting tomorrow, we will have a special topic..."

"What will you open tomorrow? You have to wait until Tang Xiaotong corrects all the customer insurance policies! Why are you still standing there? Why don't you go to search for files?" Li Zhen scolded everyone in one breath, and reached out to hold his forehead with a headache.

In Li Zhen's view, Qian Chu now represents that the field office is declaring war with the internal department.

Li Zhen knew that rumors about Tang Xiaotong and Qian Chu had been circulating in the company. She felt that Qian Chu was deliberately taking advantage of this opportunity to get Tang Xiaotong away, trying to end the messy rumors, and at the same time, she also gave a warning to the internal staff.

Li Zhen considered herself the top leader of the internal affairs department, so Qian Chu declared war more to herself. Qian Chu wanted to sacrifice a disgusting and not valuable Tang Xiaotong to achieve her goal.

As for Qian Chu's purpose, Li Zhen felt that the greatest possibility was that Qian Chu was resentful of her and Zhou Chongcheng's former relationship. In other words, Qian Chu was not as generous as she showed, otherwise why would he try every means to oppose her?

The internal department was in turmoil, and even the external department came to the counter to find trouble, and they had to call for people.

Zhang Feifei and others have been paying attention to Li Zhen's movements. Because they care too much about the results, they are very concerned about it. The internal staff suddenly began to search for the customer's insurance file, which immediately made Zhang Feifei alert. Moreover, Tang Xiaotong, who had disappeared for many days, also appeared in the company and did not come to the training classroom, but was called into the office by Li Zhen.

Originally, Zhang Feifei and others thought Tang Xiaotong was going to be punished, and they were waiting for the company to issue a penalty notice. However, after Tang Xiaotong left Li Zhen's office, he quietly went to the inner staff, muttered to the inner staff and then hurriedly left the company.

For a week after a row, Zhang Feifei finally became anxious without waiting for the result they wanted.

Qian Chu was found immediately, "Master, we suspect that Tang Xiaotong was sheltered by President Li!"

Qian Chu was stunned: "What does it mean?"

Zhang Feifei told Qian Chu what she saw a week ago. Qian Chu thought about it, "In this way, I'll ask Mr. Li, and I'll ask about the result of the matter."

Zhang Feifei nodded quickly: "Thank you, Master!"
Chapter completed!